商务英语中级口语指导:退货

2015-03-20 18:06:15 字体放大:  

商务英语中级口语指导:退货

A: Excuse me……

B: Yes, sir. How may I be of service?

A: I would like to return this item…… Are refunds allowed?

B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?

A: No, no…… It was just the wrong size. B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size. A: No. I would rather just return it. B: Sure, no problem. Do you happen to have the receipt?

A: Yeah, right here. B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?

A: No, thank you. B: You're welcome. Have a nice day!

打扰一下……

是的,先生,需要什么服务吗?

我想把这个东西推掉……可以退款吗?

当然可以。顾客总是对的,我们随时为您服务。为什么要退掉?您对我们的产品和服务有什么问题吗?

不,不是的……只是大小不合适。

那你想调换一下还是要退款?我想我能帮你找到合适的尺寸。

不用了。我还是想退掉。

当然可以,没问题。你带收据了吗?

带了,在这儿……

好的,请等一下。给您,请在这里签字。这是你的退款。还有什么需要我帮忙的?

没有了,谢谢你。

别客气。祝你一天都开心!

refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额a tax refund 税金退款to claim/demand/receive a refund 要求/接受退款If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时,你会得到旅费全额退款。

as opposed to:used to make a contrast between two things (表示对比)而,相对于200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人。

This exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的。

receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth)

Can I have a receipt, please? 请给我开个收据,好吗?

to make out(= write)a receipt 写收据

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