Questions 12 to 15 are based on the conversation you have just heard.

12.A.To place an order.

B.To apply for a job.

C.To return some goods.

D.To make a complaint.

13.A.He works on a part-time basis for the company.

B.He has not worked in the sales department for long.

C.He is not familiar with the exact details of the goods.

D.He has become somewhat impatient with the woman.

14.A.It is not his responsibility.

B.It will be free for large orders.

C.It depends on a number of factors.

D.It costs￡15 more for express delivery.

15.A.Make inquiries with some other companies.

B.Report the information to her superior.

C.Pay a visit to the saleswoman in charge.

D.Ring back when she comes to a decision..听力选择题-3page]